SAP Customer Experience (CX)
To what extent are you familiar with your customers?
In today’s landscape, customers reach out through numerous communication channels, be it online, mobile, or in person. The customer experience solutions within the SAP C/4HANA portfolio empower you to establish comprehensive customer relationship management, granting both you and your customers access to pertinent information and services at any given time.
With the customer engagement platform C/4HANA by SAP, renowned as a market leader, your customers always remain the focal point. Whether in e-commerce, sales, marketing, or customer service, we assist you in gaining a precise understanding of your customers, refining interactions, and tailoring their experiences across all channels. Equipped with this insight, you can adapt swiftly and fulfill your customers’ expectations effectively.
Consultation, implementation, and operation - all provided under one roof.
We offer consulting services where we collaborate with you to outline your process requirements and desired functionalities. We identify opportunities for enhancing efficiency and streamlining costs. Utilizing this framework, we develop a tailored solution and assist you in selecting the optimal standard software.
Our seasoned project managers oversee implementation, standard software configuration, and integration into your existing IT infrastructure. Additionally, we provide support to your IT department for data migration and user training. Naturally, we supply the required product licenses. If necessary, we can also provide suitable IT infrastructure for your business and manage system operations, encompassing maintenance, application management, and ongoing development.
